Purchasing Artwork - Why do I need to request a quote for shipping?
There are many variables we must consider when shipping artwork to ensure that your artwork arrives in the best possible condition and in a timely manner.
To ensure the best shipping experience, we consider each purchase individually.
Prior to purchasing an artwork on our store, please request a quote by click the 'Request A Quote For Shipping' button on the artwork(s) you are interested in. Don't forget to include the country, state, city and any other information that might be relevant so we can calculate shipping and insurance. We will advise you the shipping costs as soon as possible.
What happens if I don't get a shipping quote prior to purchasing on the site?
If you purchase an artwork on the website without getting a shipping quote, we will invoice shipping and any relevant costs separately.
Can I view artworks prior to purchasing?
Viewing of artwork is by appointment only at from the StockRoom 6/200 Turner Street, Port Melbourne, Melbourne, Victoria 3207, Australia.
Contact us to arrange a viewing - call us on 0418 312 068 or message us here.
Shipping & Returns
Can I pick up my artwork?
You can collect your purchased artwork - by appointment only - from the StockRoom 6/200 Turner Street, Port Melbourne, Melbourne, Victoria 3207, Australia.
Contact us to arrange collection - call us on 0418 312 068 or message us here.
Do you ship within Australia?
Yes, we ship within Australia.
Please request a quote for shipping prior to purchasing.
Do you ship internationally?
Yes, we ship internationally. Please request a quote for shipping prior to purchasing. Customers are responsible for all insurances, duties, taxes, fees and charges.
When will my order be shipped?
Most artworks will be prepared for dispatch within 1 week.
What is your return policy?
If you have questions about any artwork, please ask us prior to purchase. Refunds are not provided for change of mind.
Purchase of artwoks is final upon pickup or dispatch.
Please contact us immediately if there are any problems with the delivery of your artwork or if the artwork is damaged on delivery.
A refund request may be considered if there is a material flaw in the artwork that should have been identified prior to shipping ie: the artwork would not have been purchased by a reasonable person if viewed in person, the artwork is unsafe, the artwork is fundamentally or significantly different from the description or image provided by Red Desert Dreamings Gallery.
How long will it take until I receive my order?
Delivery time is subject to your location and courier selected. We can advise an estimated delivery time when we provide a shipping quote.
Can I change my delivery address after my order is placed?
Please let us know as soon as possible if you need to change your shipping address. If the change increases the shipping costs, we will forward a separate invoice.
Contact us as soon as possible - message us here.
We cannot make any changes once your artwork has been dispatched.